We listen to our customers and value opinions from the field. We will provide both quality products and solutions to meet up with full satisfaction.
Our experience in this industry has been ongoing for more than decades. Our challenges and collaboration with OEM players pushed our R&D team for continuous development. Moreover, feedbacks from the field made us to become more professional in the specialty.
We are confident with MSK products’ quality level and the solutions we suggest. We work close with our partners and do not spare effort on continuous communication with them. Additionally, we share information so that our customers are always up-to-date with the economy status of our Industry. We value relationship with our customers.
MSK, Quality for the Value
We take responsible for the supplied parts until they meet the end of the lifespan. This is to build up loyalty and create partnership with dealers and end users.
Out team knows about the product and ways to operate, the knowledge will help to maximize the lifespan and optimize the performance. Due to accumulated information from partners around the world, we are confident than any other competitors around the world.
We make tight inspection before dispatching the products. This is to prevent mistakes and to provide the right products to our customers. During the inspection, we may find product defect in advance. This helped us to reduce the claim rates and we are always aiming for 0% claim for MSK products.
Inspection does not stop even after the installation. We request our distributors to pick up feedbacks from the operators. Through the activity, we measure and monitor the opinions to stack the inspection data. By doing so, if any problems occur, we can detect and solve the issue faster than others.
We believe, to distribute typical item in the market, one must know the product very well. Moreover, not only the product itself, dealers must be clear with functions. Some partners played several decades in this field but some are new. We are opened to train and share data so that one can be professional in short time.
If we have engineering partner in the region, we introduce or one can visit MSK KOREA for training session. We provide theory at our main office and field study at our warehouse and subcontract factory. Through the program, partners can gain confidence in the knowledge and play important role when they get back.
With vast amount of data stacked, we share solutions and know-hows, so that our partners can be a strong and firm distributor in the market.